NYCPHP Meetup

[Cynthia LaPier]

You can also check this one out:

http://ticketlogger.com/

Has some nice features and it uses PHP!


Quoting jon baer <jonbaer at jonbaer.net>:

> I haven't tried it yet (tried everything else under the sun) for osCommerce:
> 
> http://www.oscommerce.com/community/contributions,936
> 
> -snip-
> * A completely new and updated support ticketing system for use with osc 2.2
> * Includes, support for multi admins, multi department, multi status, multi
> priority, multi langauge
> * Full ticket management admin consol, with ticket history
> * Full ticket history on customer side is displayed
> -snip-
> 
> - jon
> 
>   ----- Original Message ----- 
>   From: Ophir Prusak 
>   To: NYPHP Talk 
>   Sent: Wednesday, December 10, 2003 8:00 PM
>   Subject: [nycphp-talk] Looking for PHP help desk system
> 
> 
>   Hi all,
> 
>   I'm looking for an open source help desk / support / ticketing system
> written in PHP. 
>   Preferably free, but it doesn't have to be free. We just need to be able to
> modify it to our needs.
> 
>   Here is a list of features that it would ideally have:
> 
>   0. Web capture of new tickets.
>   1. Email capture of new tickets.
>   2. You can send back replies or the info via email.
>   3. Customizable ticket workflow.
>   4. Highly customizable: Categories request types, statuses, etc.
>   5. Reporting tools and trends: How many requests of type X in past month,
> etc.
>   6. Good permissioning system (admin can define who can do what).
>   7. Internal notes.
>   8. Sending email and notes to user groups.
> 
>   I checked on sourceforge.net, but was wondering if anyone knows of other
> alternatives.
> 
>   Thanx,
>   Ophir
> 
> 
> ------------------------------------------------------------------------------
> 
> 
>   _______________________________________________
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>   talk at lists.nyphp.org
>   http://lists.nyphp.org/mailman/listinfo/talk
> 
> 




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